The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Government’s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 5+ years of combined experience in federal travel support, account management, and/or E-Travel systems work. The position also supports Federal Government Travel Charge Card program operations, including transaction and account reviews, audit support, corrective actions, and recurring and ad hoc reporting.

Responsibilities:

•  Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.

•  Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.

•  Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.

•  Test new system configurations, analyze impacts, and support implementation.

•  Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.

•  Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior stakeholders.

•  Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

•    5+ years of experience in federal travel support, account management, and/or E-Travel systems operations.

•    Proficiency in ConcurGov, including authorizations and vouchers.

•    Working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.

•    Advanced skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).

•    Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.

•    Experience with customer service management tools such as JIRA and Salesforce.

•    Excellent written and verbal communication skills, including the ability to deliver presentations to senior stakeholders.

•    Ability to analyze financial and travel card data, document findings, resolve discrepancies, and support audit and corrective-action activities in a federal environment.

•    Proven ability to handle high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.

•    Demonstrated ability to coordinate daily team activities and support overall team performance.

•    Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with senior stakeholders.

•    Strong problem-solving skills and the ability to quickly learn new systems and processes.

Qualifications & Education

•    Bachelor’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).

•    5+ years of experience in travel program support or similar account management role.

•    Demonstrated ability to work independently and collaboratively in a fast-paced environment.

•    Ability to support federal compliance and audit requirements.