Significance Inc is seeking a Travel System Analyst (Intermediate) to play an integral role in our growing team at HHS.  This is hybrid position that will require a Public Trust Clearance.  

The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Government’s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 3+ years of combined experience in federal travel support, account management, and/or E-Travel systems work.

Responsibilities:

•    Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.  

•    Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.  

•    Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.  

•    Test new system configurations, analyze impacts, and support implementation.  

•    Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.  

•    Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.  

•    Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

•    3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.  

•    Proficiency in ConcurGov, including authorizations, vouchers.  

•    Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.  

•    Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).  

•    Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.  

•    Experience with customer service management tools such as JIRA and Salesforce.  

•    Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.  

•    Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.  

Qualifications & Education

•    Associates’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).

•    3+ years of experience in travel program support or similar role.

•    Demonstrated ability to work independently and collaboratively in a fast-paced environment.

•    Ability to support federal compliance and audit requirements.