Location: Scottsdale, AZ
Type: Full-Time / Part-time
About our client:
A leading naturopathic and regenerative medicine clinic in Scottsdale is seeking a Front Desk / Patient Coordinator to provide a professional, high-touch experience for patients. The clinic specializes in shockwave therapy, peptide therapy, pain management, and performance optimization, serving athletes, active adults, and individuals seeking integrative wellness solutions.
Position Overview:
The Front Desk / Patient Coordinator is the first point of contact for patients and plays a key role in delivering concierge-level service. This position manages scheduling, patient intake, communications, and administrative operations to ensure smooth clinic workflow and exceptional patient experience.
Key Responsibilities
- Patient Experience
- Greet patients warmly and professionally in person, by phone, and via email
- Provide information on clinic services, therapies, and scheduling
- Coordinate patient intake, registration, and documentation
- Assist patients with pre-appointment instructions and post-visit follow-up
- Maintain high standards of patient confidentiality and HIPAA compliance
- Scheduling & Administrative Support
- Manage appointment scheduling and clinic calendar efficiently
- Confirm patient appointments and follow up on missed visits
- Process payments, co-pays, and billing inquiries
- Maintain accurate patient records in EMR system
- Assist with insurance verification as needed
- Support inventory management of front office and clinical supplies
- Team Collaboration
- Coordinate with clinical staff to optimize patient flow
- Communicate effectively between providers and patients
- Support clinic events or campaigns as needed
